Have a question about Daniel’s Austin and how we operate?
Learn more in our frequently asked questions:
How much do you charge per hour?
All of our pricing is calculated by the hour. A service expert will initially visit and provide you with a quote before beginning any work. The price you are given is the price you will be charged. That means if the work was expected to take two hours and it actually took six, then you will be charged for the two hours in your quote.
How do you schedule?
We understand your time is valuable, and we want to minimize any disruptions to your life. We will provide you with an arrival window for your service expert. You can go about your day as you normally would, and we will call you in advance to let you know when the service expert will arrive with as much warning as you need to meet them.
Can you fix the issue the same day?
We have a fully-stocked warehouse and vans, and in most cases we are prepared to complete the work in the same day. There may be exceptions if a part needs to be ordered or if we are called out late in the day.
What kind of warranties do you offer?
Visit our warranties page to learn more.
Can you install my fixtures if I buy them from somewhere else?
At Daniel’s Austin, our staff is fully trained, and we are familiar with most plumbing fixtures available on the market as well as custom fixtures. We also stock most of the major brands in our warehouse. Yes, we can install fixtures you have purchased from somewhere else, and the installation will be covered by our standard one-year warranty. We recommend you consider purchasing fixtures through us, because not only will the installation be warrantied, but the fixtures themselves will also come with a 3 year parts warranty. See our Warranties page for more information.
Will I save money if I by my own water heater?
In the short-term, yes. Purchasing your own water heater can provide up front cost-savings and when we install it, your water heater will be covered by our standard one-year labor warranty. We urge you to consider a water heater purchased through Daniel’s Austin in order to provide you long-term peace of mind and confidence that your water heater is going to be high quality and last for many years to come. We only stock water heaters we feel are high quality and we offer a manufacturer matched warranty on all water heaters.