One of the best things about being in a service industry is that we often hear from people who appreciate our work. They often tell us that they’re pleased with a job done right. Positive feedback is as helpful as criticism because our company and our employees strive to get better at our craft. We thought it might be useful for our customers to read about how our company handles customer service the right way.
When we receive a service request phone call, first, we take the time to educate our customers on what is happening, why it is happening, and what options are available to land at a solution. Second, we offer “upfront pricing” for whichever option a customer chooses. Keeping a customer informed about the cost associated with repairs is just as important as letting them know the ways we can handle their issue.
We stand firm on offering plumbing solutions at a fair price, but you can decline our quotes which are provided on each job prior to us starting work. In most cases, we can get started on solving your plumbing issue right away. We stock enough supplies in our vehicles to make 80% of the repairs we encounter. We don’t want our customers waiting around or adjusting their busy schedules. My team likes to work and we get to it right away, every day.
Your satisfaction is guaranteed. We don’t make partial repairs. We don’t use cheap parts or half measures. When we fix it, we stand behind it. We prove our commitment to excellent work by offering our one to six year warranty on our work.* Additionally, we honor any manufacturer’s warranty. You can read more about our warranties on our warranty page.
Peace of Mind
With Daniel’s Austin, you won’t have to guess who just pulled up to your door. Our clearly marked vans will signal that we are the people you called. All our staff wears our distinctive company branded clothing. They are uniformed for your peace of mind — it assures customers of their excellent training and commitment to quality customer interactions. You can feel great about sending us to check on an elderly family member or college student. We are a quality outfit and we treat people like we want our family members to be treated.
We are courteous in your home
Every work space will be cleaned up; it will look like we were never there. We wear shoe-coverings and place protective mats on the ground so as not to track in mud or scuff your flooring. Lastly, our personnel are trained not to sit on your furniture, lean on your walls, or use foul language around customers. We know that children might be in earshot. We will be courteous and professional in all our interactions. Be confident of this, we hope to earn your future business as well.
*Warranty is based on the service provided.